DriveLink Engage
Turn Google Reviews Into an Advantage
DriveLink Engage helps auto dealerships manage and respond to Google Business Profile reviews with ease.
Automate positive replies, stay on top of negative feedback with SLA tracking, and monitor customer sentiment in one streamlined dashboard.
Our integration connects securely to your dealership’s verified Google Business Profile, following Google’s API and data-access policies to ensure all responses are authorized, trackable, and compliant.
Why Choose DriveLink Engage?
Everything you need to manage your dealership's online reputation in one powerful platform
​​Automated Replies
Smart Reply Templates – Respond faster to 4–5 star reviews with pre-approved, on-brand messages that your team can send with one click.
Smart Queues & SLAs
Smart Queues & SLAs – Negative reviews are automatically routed to the appropriate manager for approval, with customizable response deadlines to ensure timely follow-up and accountability.
Contextual Responses
Contextual Responses – Manager notes and customer context can be woven directly into replies, ensuring every response is accurate, personalized, and genuinely human.
Policy Protection
Policy Protection – Automatically flag reviews that mention potential policy violations — such as lawsuits, safety concerns, or harassment — so your team can review and request removal through the proper Google channels.
How It Works
Get up and running in minutes with our simple 5-step process.
Connect your Google Business Profile
Securely connect your dealership’s verified Google Business Profile to manage customer reviews in one place.
Map locations to your business
Easily map Google Business Profiles to your stores or departments for organized management and consistent branding.
Smart Reply Templates
Create on-brand, pre-approved response templates for positive reviews, while queuing others for manager approval.
Manage approval workflow
Approve response drafts or schedule them to post automatically after SLA deadlines — with full visibility and audit history.
Track performance insights
Review response times, engagement trends, and sentiment metrics with detailed audit logs and actionable insights.
Built for Dealership Groups
DriveLink Engage is built for automotive groups managing multiple rooftops. View and respond to reviews for sales, service, and parts departments across all locations from a single dashboard. Customize tone, define escalation workflows, and track every response for accountability and brand consistency.
Centralized Management
Manage all your locations from a single dashboard with role-based access for team members.
Brand Consistency
Ensure consistent messaging across all dealerships while allowing for location-specific customization.
Multi-Brand Support
Customize responses for different vehicle brands and dealership types within your group.
Security You Can Trust
DriveLink Engage uses OAuth 2.0 authentication with encrypted tokens and strict profile-mapping controls to ensure that every action is performed only with explicit authorization from your dealership’s verified Google Business Profile account.