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Terms of Use

Terms of Use

Effective Date: October 15, 2025
Contact: support@drivelinkapps.com

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1. Overview

These Terms of Use (“Terms”) govern your access to and use of DriveLink’s software products, applications, and websites (collectively, the “Service”), operated by DriveLink (“we,” “us,” or “our”).

Our products include, but are not limited to:

  • DriveLink Engage

  • DriveLink SmartLabels 

  • DriveLink Stock-In System
     

By using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not access or use the Service.

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2. Eligibility and Account Responsibility

Use of the Service is limited to authorized dealership representatives and their designated employees, agents, or contractors.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You must ensure that all use of the Service complies with applicable laws and with any third-party platform terms (for example, Google, AWS, or OEM data providers).

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3. License and Restrictions

DriveLink grants you a limited, non-exclusive, non-transferable license to use the Service for internal business operations related to your dealership.

You may not:

  • Reverse-engineer, modify, or copy the software

  • Use the Service to infringe on the rights of others

  • Attempt to access accounts or data you are not authorized to view

  • Use the Service to automate or post unapproved content to third-party platforms
     

4. Third-Party Integrations

Some DriveLink products integrate with external APIs and services, including but not limited to:

  • Google Business Profile API

  • OEM Vehicle Data APIs

  • Shipping and Logistics APIs

  • Cloud hosting and analytics providers
     

By enabling an integration, you grant DriveLink permission to access, process, and transmit data as required to provide the functionality you select.
All such integrations require explicit authorization through secure authentication methods such as OAuth 2.0.

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5. Use of Google APIs

DriveLink Engage uses the Google Business Profile API to allow authorized dealership representatives to manage and respond to customer reviews.

  • Access is established only through OAuth 2.0 authorization granted by the dealership’s verified Google account owner.

  • DriveLink never stores Google account passwords.

  • Review responses and profile updates are performed only on behalf of the authorized dealership account.

  • DriveLink’s use of Google data is governed by the Google API Services User Data Policy, including its Limited Use requirements.

By connecting your Google account, you consent to this use in accordance with Google’s policies.

Google Limited Use Disclosure

DriveLink’s use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
DriveLink accesses Google Business Profile data only to enable authorized dealership users to view, manage, and respond to customer reviews.
No Google user data is sold, shared, or used for advertising purposes.

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6. Data Handling and Retention

DriveLink retains dealership data, including review and operational data, only as long as necessary to deliver the Service.
Dealership administrators may revoke API access or request deletion of data by contacting support@drivelinkapps.com.
Upon termination or revocation, access tokens and associated dealership data will be securely deleted.

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7. Service Availability

We strive to provide continuous access to the Service but do not guarantee uninterrupted operation.
Maintenance, upgrades, or external outages (such as third-party API downtime) may temporarily affect availability.

DriveLink will make reasonable efforts to notify users of planned service interruptions.

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8. Intellectual Property

All DriveLink products, including but not limited to software code, trademarks, branding, and documentation, are the exclusive property of DriveLink or its licensors.
You may not reproduce, distribute, or create derivative works without prior written consent.

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9. Confidentiality

You agree not to disclose or misuse any confidential information obtained through your use of the Service.
DriveLink will maintain confidentiality of dealership data and will not share or sell user information except as required to operate the Service or comply with legal obligations.

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10. Limitation of Liability

To the fullest extent permitted by law, DriveLink is not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or data, arising from your use of or inability to use the Service.

In no event will DriveLink’s total liability exceed the amount paid by you (if any) for the Service during the twelve (12) months prior to the event giving rise to the claim.

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11. Termination

DriveLink may suspend or terminate access to the Service at any time if you violate these Terms or misuse any integrations.
You may terminate use of the Service at any time by discontinuing use or contacting support@drivelinkapps.com to close your account.

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12. Modifications

We may update these Terms periodically to reflect new features, integrations, or legal requirements.
The latest version will always be available at drivelinkapps.com/terms.
Continued use after updates constitutes acceptance of the revised Terms.

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13. Governing Law

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to its conflict of law principles.
Any disputes will be resolved in the courts located in Toronto, Ontario.

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14. Contact

For questions about these Terms or the Service, please contact:
support@drivelinkapps.com

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